At Elina Supplyz, we strive to provide high-quality products and a seamless shopping experience. Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, our refunds and return policy is designed to make the process straightforward and transparent.

Eligibility for Returns

  • You may request a return within 7 days from the date you receive your order.

  • Items must be unused, undamaged, and in their original packaging. Products that show signs of use, damage, or alteration will not be eligible for return.

  • Certain items, such as clearance products or special promotional items, may have different return eligibility. Please check the product details or contact our support team before initiating a return.

How to Initiate a Return

  • To start a return, please email us at [email protected] with the following information:

    • Your full name and contact information

    • Order number and purchase date

    • Reason for the return

    • Photos of the item (if applicable)

  • Our customer support team will review your request and provide instructions for returning the item, including the address and any required reference information.

Return Shipping

  • Customers are responsible for the cost of returning items unless the product is defective or the return is due to our error.

  • Please use a trackable shipping service to ensure the item reaches us safely. We cannot be responsible for lost or damaged return shipments.

Refund Process

  • Once we receive your returned item, our team will inspect it to confirm it meets our return eligibility criteria.

  • Approved refunds will be processed within 5–7 business days after receiving and inspecting the item.

  • Refunds will be issued using an alternative method communicated by our support team, since we operate cash on delivery.

  • You will receive a confirmation email once your refund has been processed.

Exchanges

  • If you wish to exchange an item for a different product, please contact us at [email protected].

  • Exchanges are subject to product availability and must comply with the return eligibility criteria.

Damaged or Defective Items

  • If you receive a defective or damaged item, please notify us immediately at [email protected].

  • Include photos of the defect or damage, along with your order details.

  • We will arrange a replacement or refund as quickly as possible.

Contact Us
If you have any questions or concerns regarding returns or refunds, our customer support team is here to help. Please email us at [email protected], and we will respond promptly.